Shipping policy

Surgeon’s Reflection Shipping Policy

Surgeon’s Reflection is committed to providing a seamless shipping experience for our customers worldwide. Our shipping policies are designed to comply with international laws and ensure transparency, efficiency, and reliability in delivering your orders.

Processing Time

  • After receiving your order confirmation email, all orders are processed within 1-3 business days (excluding weekends and holidays).

  • You will receive a notification with tracking information once your order has shipped.

  • Please note: Processing times may vary slightly during peak seasons or due to unforeseen circumstances. We will notify you of any significant delays.

Domestic Shipping

  • We offer standard and expedited shipping options across the United States.

  • Estimated delivery times:

    • Standard Shipping: 3-7 business days

    • Expedited Shipping: 1-3 business days

  • Shipping rates are calculated at checkout based on the size, weight, and destination of your order.

  • Shipping Costs: Standard shipping starts at $5.99, while expedited shipping starts at $15.99. Actual costs may vary depending on the size and weight of your package.

  • Orders placed after 2 PM local time will be processed the next business day.

International Shipping

  • We ship worldwide, with shipping rates and delivery times varying by destination.

  • Estimated delivery times:

    • Standard International Shipping: 7-21 business days

    • Expedited International Shipping: 5-10 business days

  • Customers are responsible for any customs duties, taxes, or fees imposed by their country. These fees are assessed upon delivery, so please check your local regulations to understand these costs.

  • We are unable to offer refunds for customs delays but will provide assistance to resolve issues with local authorities if possible.

  • Restricted Locations: While we strive to serve customers globally, we do not ship to certain regions due to regulatory restrictions. These include embargoed countries or regions with limited courier access. Contact us to confirm availability for your location.

Shipping Restrictions

  • We do not ship items that are restricted by international customs regulations, such as hazardous materials, flammable liquids, or prohibited goods.

  • We do not ship to P.O. boxes or APO/FPO addresses for expedited shipping options.

Tracking Your Order

  • Once your order ships, you will receive an email with a tracking number and link to monitor your shipment’s progress.

  • If you do not receive a tracking email within 3 business days of placing your order, please contact us at support@surgeonsreflection.com.

  • For multiple-item orders, some items may ship separately based on availability. You will not incur additional shipping fees for separate shipments.

Lost, Damaged, or Delayed Shipments

  • If your order is lost, damaged, or delayed, please contact us immediately at support@surgeonsreflection.com or call us at +1 (206) 586-3231.

  • For lost shipments, customers are eligible for a refund, replacement, or store credit if the issue cannot be resolved with the courier.

  • Damaged Shipments: If your order arrives damaged, please provide photos of the package and item within 7 days of receipt to help us address the issue effectively.

  • Shipments are insured up to $100. If you need additional coverage for items of higher value, please contact us to arrange additional insurance.

  • Disputes regarding courier determinations will be reviewed thoroughly, and alternative resolutions such as store credit may be offered if applicable.

Changes to Shipping Address

  • If you need to update your shipping address, please contact us at support@surgeonsreflection.com within 24 hours of placing your order. Once your order has shipped, we cannot change the address.

  • Requests for address changes are processed within 1 business day of receipt.

Returns Due to Incorrect Shipping Address

  • If an order is returned to us due to an incorrect or incomplete shipping address, customers will be responsible for the cost of reshipping the item to the correct address.

Holiday Shipping Deadlines

  • To ensure delivery before major holidays, please place your order by the following dates:

    • Domestic Standard Shipping: December 15th

    • Domestic Expedited Shipping: December 20th

    • International Shipping: December 5th

Eco-Friendly Practices

  • Surgeon’s Reflection is committed to sustainability. We use recyclable packaging materials and partner with carriers that prioritize eco-friendly shipping methods. Approximately 90% of our shipments use sustainable packaging.

Timeframe for Shipment Inquiries

  • For lost or delayed shipments, please notify us within 30 days of the expected delivery date to ensure prompt resolution. Disputes regarding courier determinations will be reviewed thoroughly, and alternative resolutions such as store credit may be offered if applicable.

Bulk and Wholesale Orders

  • Bulk or wholesale orders may have extended processing and shipping timelines. Contact us at support@surgeonsreflection.com for specific details regarding larger orders.

FAQs and Additional Resources

Customer Support If you have any questions or concerns about your shipment, please contact us at:

To help us assist you efficiently, please include your full name, contact information, and a clear description of your concern in your message. For security reasons and to protect against scams and phishing, we are unable to respond to inquiries that do not provide this information.

We’re here to assist you and ensure your experience with Surgeon’s Reflection is smooth and satisfactory.